FAQ

WHICH COUNTRIES DO YOU SHIP TO?

AIAIAI strives to provide the products worldwide. In case your country is not listed at our checkout, please contact us at customerservice@aiaiai.dk.

MY CAPITAL HEADPHONES ARE UNCOMFORTABLE.

Some Capital headphones come with rubber sleeves that prevent the ear cups from sliding. As a consequence the headphones do not adjust to your head properly. If you experience this problem with your Capital headphones, please have a look at the following video that shows how to remove the rubber sleeves:
Link: vimeo.com/46532973
Password: "aiaiai"
Please contact us at customerservice@aiaiai.dk if you have any questions.

I LOST THE ACCESSORIES FOR MY EARPHONES.

If you have lost e.g. earpads, cable or slider connectors for your Tracks Headphones, you
can buy them separately from our webshop. Have a look at our accessories.

IS THE TMA-1 CABLE W/MIC AVAILABLE SEPARATELY?

The TMA-1 cable w/mic is not available separately, but only bundled with the TMA-1. If you are looking for an alternative for your coiled cable, you might be interested in our straight cable.

DO YOUR EARPHONES WORK WITH ALL MUSIC-PLAYING DEVICES AND PHONES?

Our earphones work with all devices with a 3.5mm socket. Our earphones w/mic should
generally work with these devices as well, but the remote/microphone functionality might
be limited. Below is a listing of all devices with unrestricted compatibility with our headsets:

• iPhone 4
  
• iPhone 3GS
  
• iPod nano (4th generation and later)
  
• iPod classic (120GB, 160GB)
  
• iPod touch (2nd generation and later)
  
• iPad.

The remote is compatible with:

• iPod shuffle (3rd generation and later)

If your music-playing device is not listed above, this does not mean that it is incompatible
with our earphones. Please contact us at customerservice@aiaiai.dk if you have any
questions.

THE REMOTE DOES NOT WORK WITH MY IPHONE.

The tip of the earphones' plug operates the remote, so you should try to clean the plug
and the socket of your iPhone to see if the signal becomes better. If this does not help
your earphones might be defective. In this case, please have a look at our Customer Service & Warranty page.

THE SOUND IN ONE EAR OF MY EARPHONES IS LOWER THAN IN THE OTHER.

This can possibly be due to earwax inside the bud of the earphone. Try to clean the ear
bud thoroughly and see if this helps. Even the smallest amount of wax can cause a drastic
drop in sound level. If this does not help, your earphones might be defective and we
recommend you to have a look at our warranty section.

I AM HAVING A HARD TIME KEEPING MY EARPHONES IN PLACE IN MY EAR.

The size and physical anatomy of ears varies a great deal from person to person.
Therefore we include different sized earbuds for our earphones and we suggest that
you try all of them in order to cope with your problem. If none of them should fit, please contact us at customerservice@aiaiai.dk.

MY EARPHONES STOPPED WORKING, IS THERE A WARRANTY?

Have a look at our Customer Service & Warranty page. If you believe your defective product is covered by our warranty, please follow the instructions there.

I RECEIVED AN AIAIAI PRODUCT AS A GIFT. AM I STILL COVERED BY YOUR WARRANTY?

Even though the product was a gift, you are still covered by our warranty. However you
will need to provide a proof of purchase for your earphones in case of a warranty. We
therefore recommend you to ask the person who has bought the earphones for a copy.

CAN I CHECK THE STATUS OF MY ORDER?

After you have placed your order you should receive a preliminary order confirmation
summarizing your details. Once we have shipped your order we will send you the final
order confirmation and an email with tracking information for your parcel. If you should
not have received these emails 3 business days after you have placed your order, please
contact us at webshop@aiaiai.dk for more information about the status of your order.